Entry into service
This unique concierge service creates an enriched end-user experience that ensures the best inflight connectivity experience possible. With hands-on guidance and support in real time throughout the purchasing, install and inflight process, our dedicated team is with you every step of the way.
Hands-on support
Our highly qualified, Technical Solutions Managers oversee seamless delivery of your Gogo products and services. Focusing on the customer experience through product selection, service plans and added services, hardware installation and configuration, plus training and troubleshooting for flight department members.
We also host wellness checks and regularly review usage by each aircraft and associated services, and recommend upgrades or modifications as needed. We'll even fly with you to see first hand how our systems are performing and conduct rigorous inflight testing.
Learn why Gogo's reliable, continuous performance matters most
Wondering what actually uses Wi-Fi bandwidth during your flight? Discover how data is consumed in the cabin and why Gogo’s reliable performance beats peak speed.
More about Gogo ATG Networks
Why Your Inflight Wi-Fi Speed Isn't a Guarantee of Performance: The Bandwidth Blame Game
Read this blog to learn why raw speed isn't enough and how Gogo's intelligent bandwidth management guarantees a flawless inflight experience, no matter the demand.
When Midnight Meets a Mystery Rental Car: Why Flight Crews Feel Your Pain
When a crew steps into a newly delivered aircraft—or one fresh out of maintenance—they’re often greeted with updated systems, new configurations, or unfamiliar connectivity hardware. It’s the aviation equivalent of that midnight rental car moment… multiplied by a few million dollars of technology and the expectations of everyone onboard.
Streaming Bandwidth Requirements
Discover the bandwidth you need for popular streaming services like Netflix, YouTube TV, and Disney+, and for video conferencing with Zoom or Teams. Learn how much data HD and 4K video use to ensure a smooth connection.